Desktop Managed Services

We understand you can’t manage what you can’t measure. Through iTWatch™ Desktop Managed Services, the performance of every device that is remotely scan-able on your network will be represented and measured. With this detailed representation, you will have the ability to track and estimate future performance based on past data connected to a set warning level.

iTWatch will reduce your overall desktop services spend while improving equipment uptime and employee effectiveness through a proven, proactive approach. Through the use of iTWatch monitoring and management services, our customers have experienced a 20-30% decrease in cost while experiencing month over month incremental improvement in the health (availability and uptime) of their desktop environments. This proven approach, coupled with our national support model, will answer the call to problem and incident support situations.

Desktop Managed Services also includes patch management to ensure network security and that patches are up-to-date. Under patch management you can schedule off-peak times to re-boot systems, test updates before they are applied and apply all security patches. All is performed behind-the-scenes so it will not disrupt the normal work environment.

And with detailed level reporting you will be able to run reports on specific device hardware, software on a specific device(s) and software on the OS running devices identified by OS serial numbers. This will give you the needed critical data to ensure your devices are running at the most efficient levels possible.

Key Benefits:

  • 24x7 desktop monitoring
  • Alert, performance and availability services
  • Patching via Microsoft WSUS strategy
  • Hardware and software asset inventory
  • CRM Alert Interface Availability
  • Automatic ticket generation capability
  • Monitor and response to iTWatch™ alerts
  • Environmental level reporting for overall health
    and key indicators for review and analysis