Monitoring Services

iTWatch™ Managed Services monitors all devices at your site based on industry based best-practice monitoring policies. Strong and reliable remote monitoring provided through iTWatch allows you to become proactive and eliminate problems before they occur.

Setup is simple with an easy-to-use auto-discovery utility coupled with pre-defined best practice management templates. iTWatch allows for customized monitoring based on specific devices and applications, to meet individual business requirements.

Monitoring of all critical network components such as workstations, servers, applications, websites, network services, network devices (i.e. firewalls and routers) are all available through industry based standards and protocols (WMI, SNMP, Syslog, NetBios, ICMP, XML, etc) used widely within a typical network environment.

Through error reporting and event log monitoring, iTWatch receives security alerts, application errors and informational messages providing better service response time and more proactive problem solving. Remotely monitoring your drives will result in alerts being generated at critical stages including low disk space and read/write errors.

Application and Database Monitoring provides early detection of productivity loss within your applications and database.

In addition to generating alerts, iTWatch tracks the status of all your contracted hardware and software inventory. This detailed list can be used in proof statements for insurance companies and help in planning for future hardware and software investments.

Executive and Detailed level reporting will keep you in the know about your environment and give you access to critical data promptly. With the help of iTWatch's monitoring services, you will be able to identify and address IT infrastructure weaknesses before they become critical.

Key Benefits:

  • 24x7 availability monitoring and alerting (desktop, network and servers)
  • Error and event log monitoring
  • Drive space monitoring
  • Website monitoring
  • Application and database monitoring
  • Asset and software inventory
  • Executive level reporting
  • Detailed level reporting