On-Call Dispatched Maintenance

Traditional infrastructure maintenance (reactive hardware break-fix) has performed like an insurance policy for your infrastructure, with set monthly payments that routinely never pay dividends equivalent to your desired business expectation to ROI results.

That’s where iTWatch™ Managed Services changes the maintenance approach. iTWatch allows for a broad portfolio of dynamic, heterogeneous IT infrastructure technologies to aid in the reduction of maintenance costs while driving increased value to your overall maintenance strategy.

Through a national and global based service model, iTWatch is able to provide on-call dispatched maintenance when required to meet the challenges when it comes to asset repair in the areas from printer, desktop, laptop, network device and server deliverables.

iTWatch helps organizations enhance the business value of their IT investments through improved operational efficiency and service levels – allowing you to maintain control over your IT operations, infrastructure and costs; not just a month-over-month insurance policy.

Through our highly skilled resources, proven methodologies and innovative solutions, iTWatch can help you achieve the quality of service your business demands with the ability to utilize our decades of maintenance technical expertise.

Key Benefits:

  • Control your maintenance spend based on needs vs. insurance like policies
  • Decrease sparing requirements for hardware repair on desktops, laptops, servers and printers
  • On-demand Installs, Moves, Adds, Changes (IMAC) on desktops, laptops, servers, POS and printers
  • Network Infrastructure - router, switch and server deployment and repair
  • Streamlined desktop deployments and rollouts
  • Multi-vendor support