Call Center
Designing and maintaining a comprehensive Call Desk is a challenge. That's why ATS' iTWatch Managed Service program provides customer's with the knowledge and tools to build and grow their business. By offering a Call Center, our customer's are assured they will have continuous IT support.
From within a state-of-the-art customer service center, ATS handles all inquiries as though we are onsite within our customer's department. ATS' centralized Call Center offers the optimum flexibility necessary to provide both reactive task-oriented and proactive process-oriented services. Our service automation tools and technologies enable us to effectively track and resolve calls, track parts, determine staffing levels, plan resources and measure productivity. These tools also allow us to manage workflows, responsibilities and service levels, escalate issues, implement change, survey our customers and report our performance. ATS' Call Center resolves over 80% of issues within the first call - increasing overall productivity.
Features
- US Based Call Center
- 80% first call resolution
- Customer issues are resolved by courteous, knowledgeable experts
- Proven call-taking and problem-solving methodology adapted to your client's needs
- Access to state-of-the-art technology tailored specifically to technology service providers
Benefits
- Support contracts significantly increase the value of your business versus static, non-recurring, reactive revenues
- End-user phone support for call dispatching, repeatable process-oriented technical failures, complex application and troubleshooting
- Create compelling service advantages that will displace local competitors in competitive selling scenarios
- Meet market demand for consistent, streamline service delivery
- Measure and report performance, customer satisfaction and opportunities for continuous improvement
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